Refund policy
🚚 Faulty or Defective Products
- If your socks arrive faulty, damaged, or not quite what you ordered, email us at info@sportshouse.co.nz with your order number and a couple of photos.
- Our team will get back to you within 3 working days.
- You can choose either a replacement (same style, one-for-one) or a full refund.
- Please note: if the issue is due to misuse, abnormal wear, or incorrect washing, we won’t be able to provide a refund or replacement.
💡 Change of Mind
We understand – sometimes minds change!
- Just let us know within 7 days of receiving your socks by emailing info@sportshouse.co.nz.
- Items must be unwashed, clean, and in their original packaging.
- We’ll review your request within 3 working days.
- Refunds will be processed once we receive and check your return.
- Please note: shipping costs aren’t refundable, and return postage is your responsibility.
Return Address:
Sports House
41/3 Pacific Rise,
Mount Wellington,
Auckland 1060,
New Zealand